Accelerated Fastpitch Academy
Frequently Asked Questions
Find out more information about our packages, membership details, billing, and cancelation policies.
Cancelation Policy
All classes must be changed or canceled 24 hours prior to the scheduled class. You will be charged the full amount for the class if you fail to give proper notice.
What do I need to do to cancel or reschedule my session?
All classes must be changed or canceled 24 hours prior to the scheduled class. Either text, e-mail or message Audra in the CoachIQ app as soon as possible. Failure to do so for any reason will result in a full charge of the class.
Can I cancel my membership at any time?
Memberships will automatically charge your card on file every month on the same date as the original purchase. For example, if you purchased your membership on October 10, you will be charged on the 10th of every month until you cancel. You can cancel or change your membership at anytime, however please be sure to email acceleratedfastpitchacademy@gmail.com prior to the billing transaction date for the month. If you need a refund as part of your cancelation past the billing transaction date, you are responsible for any return fees through Stripe.
Do I have to have an onboarding
assessment on file to sign up for a membership?
Yes, all new clients must have an onboarding assessment on file before booking a session. This is where we meet with your athlete, explain our process and approach, and create a plan for how we can work together to best train your daughter for success!
Do I have to have a membership to schedule a single, drop in class?
No, you do not have to have a membership to schedule a drop in class. However, you do need to have an onboarding assessment on file.
If I don't use all my sessions in my membership for the month, can I add them to next month?
Unfortunately, unused classes do not roll over to the next month.
When can I book my classes for the month?
Your monthly class credits will be credited to your account on your billing date of that month.